Jabsco - The Challenge of Pump Selection for Food Production

The Challenge

Jabsco is a major manufacturer of pumps to move and control fluids. Innovation and providing excellence in customer service are critical objectives for the organisation in maintaining their world leading position.

In 2002, Jabsco approached 2Sys to support them in adding value to their sales process by developing and implementing a product selector tool for its sanitary and hygiene pumping business.

The Solution

2Sys focused on developing an in depth understanding of the Jabsco product range and business requirements before writing a detailed software specification. Detailed parameter calculators were then developed to allow customers to use an easy, Windows driven, front-end to specify flow and viscosity requirements, which the product selector uses to make recommendations from the large product range available.

The Benefits

Jabsco now have the ability to assess distributor value and customer sales opportunities using information gathered through the web version and its' registration model, which monitors visitors to the site. They have also seen an increase in sales through effective product selection and "design in" of the product range. In addition, the product selector has proved to be a valuable tool for attracting and supporting distributors for the product range.

View the full PDF of the Jabsco case study.